10. Troubleshooting, Theme Check & Support FAQ• 5 min read
10. Troubleshooting, Theme Check & Support FAQ
Common setup questions, Shopify Theme Check validation (0 warnings), domain licensing verification, and contacting Novakrift support.
10. Troubleshooting, Theme Check & Support FAQ
Find solutions to common merchant questions and learn how to reach our dedicated support team.
10.1 Common Setup Questions & Theme Check Validation
- **Theme Check Compliance:** Novakrift passes official Shopify `theme-check` with **0 warnings** and **0 errors** across all 91 files.
- **License Domain Verification:** Ensure your myshopify domain is registered under [Customer Dashboard](/dashboard) to unlock auto-updates.
- **Color Swatch Images:** Save swatch images in `files/` as `color-[name].png` (e.g. `color-champagne-gold.png`).
10.2 How to Contact Novakrift Support
- Submit technical inquiries via our [Support Ticket Portal](/contact) or email `support@hisabox.pro`.
- Priority response within 24 hours for verified license holders.